policies & procedures
Please arrive 15 minutes prior to your appointment start time to allow time for you to change, unwind and fill out any necessary paperwork. Arriving late will reduce the treatment time, to ensure that the next guest is not delayed. If you are 15 minutes or more late for your appointment you will be rescheduled to the first available appointment.
We require a $25 deposit when scheduling an appointment. It will be refunded should you choose not to move forward, or it will be applied to your service moving forward. Should you not show for your consultation or scheduled appointment, that $25 will not be refunded.
If you are unable to make your appointment, we kindly request 24 hours’ notice for all bookings scheduled. If you do not cancel within 24 hours or no show your appointment, there will be a cancellation fee of $50. You will be charged the $50 cancellation fee at the time of your next appointment, and we will require a credit to hold your next scheduled appointment. We appreciate your business and compliance with our policy.
We ask you to leave your valuables at home as we cannot take any responsibility for valuables left on the premises.
To ensure the comfort and relaxation of our guests, we ask that you always keep noise to a bare minimum. Though we love children, they cannot be unattended, and they are not permitted in the treatment rooms for their safety.
All prices are based on starting prices only. Although we make every effort to keep our website and spa menu updated, please note the prices and services are subject to change at any time.
Right to Refuse Service
We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our spa atmosphere.